Privacy policy

Privacy Policy

Effective Date: February 27, 2026

EMANUEL K ("we," "us," or "our") operates the website emanuelkofficial.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase. By using our Site, you consent to the practices described in this policy.


1. Information We Collect

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact our support team, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party payment processors; we do not store your full credit card details)

Information Collected Automatically

When you browse our Site, we may automatically collect:

  • IP address and approximate geolocation

  • Browser type, device type, and operating system

  • Pages visited, time spent on pages, and clickstream data

  • Referring URL and exit pages

  • Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from third-party services such as payment processors, shipping carriers, analytics providers, and advertising platforms (including Meta/Facebook, Google, and TikTok).


2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and delivery

  • Communicate with you about your order status, returns, and customer support inquiries

  • Send marketing communications, promotional offers, and product updates (with your consent, where required by law)

  • Improve and personalise your shopping experience on our Site

  • Analyse Site traffic, user behaviour, and trends to optimise our website and marketing efforts

  • Detect, prevent, and address fraud, security issues, and technical problems

  • Comply with applicable legal obligations


3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business, including payment processors, shipping and fulfilment partners, email marketing platforms, analytics providers, and customer support tools.

  • Advertising Partners: Platforms such as Meta (Facebook/Instagram), Google, and TikTok may receive data to deliver and measure the performance of our advertisements. This may include hashed email addresses, purchase data, and browsing behaviour.

  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your personal data by contacting us at support@emanuelkofficial.com.


5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Deletion: Request that we delete your personal data, subject to legal retention requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.

  • Data Portability: Request a machine-readable copy of your data (where applicable under GDPR or similar laws).

To exercise any of these rights, please email us at support@emanuelkofficial.com. We will respond within 30 days.


6. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on our Site, secure payment processing through PCI-compliant providers, and restricted access to personal data within our organisation. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.


7. International Transfers

Your information may be transferred to and processed in countries other than your own, including countries where data protection laws may differ. By using our Site and providing your information, you consent to such transfers. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.


8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.


9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@emanuelkofficial.com

Office Hours: Every day, 8:00 AM – 5:00 PM

Website: emanuelkofficial.com